PRIVACY POLICY
Effective Date 8th August 2025.
Introduction
Clayton Investments Pty Ltd t/as Solo Sprayers Australia ABN 25 009 703 235 (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose and protect your personal information.
1. What Personal Information We Collect
We may collect personal information including (but not limited to):
– Your name, address, email, and phone number
– Business name and contact details (if applicable)
– Payment and financial information
– Purchase history and preferences
– Website usage data (e.g. IP address, device information, cookies)
– Any other personal information you provide to us directly or indirectly
We do not generally collect sensitive information unless necessary and with your consent.
2. How We Collect Personal Information
We collect personal information directly when you:
– Contact us via phone, email, or online forms
– Place an order or request a quote
– Register for a warranty or service
– Apply for employment
– Visit our website or social media pages
– Provide goods or services to us
We may also collect information from third parties, where reasonably necessary and permitted by law.
3. Why We Collect, Use and Disclose Personal Information
We collect and use your information to:
– Deliver and improve our products and services
– Process orders, payments, and manage customer accounts
– Communicate with you, including customer support and updates
– Comply with our legal and regulatory obligations
– Conduct marketing, promotions, and feedback (only with your consent)
– Protect our lawful interests and manage risks
You can opt out of receiving marketing communications at any time.
4. Disclosure of Personal Information
We may disclose your information to:
– Employees and contractors involved in service delivery
– Third-party service providers (e.g. IT, logistics, payment gateways)
– Professional advisers (e.g. legal or accounting)
– Regulatory authorities or government agencies as required
– Other third parties where you’ve given consent or as permitted by law
We will not sell your personal information to any third party.
5. Overseas Disclosure
Some of our third-party providers may store or process data overseas (e.g. cloud hosting). When this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.
6. Data Security
We implement a range of physical, electronic, and managerial procedures to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.
This includes:
• Secure servers and firewalls
• Encryption of data in transit and at rest (where applicable)
• Regular system monitoring and vulnerability patching
• Access controls and staff training on data protection
• Use of secure third-party platforms for transactions and storage
While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security, but we continuously strive to meet industry best practices.
7. Access and Correction
You may request access to the personal information we hold about you. If it’s incorrect, you may request correction.
To do so, please contact us using the details below. We may require verification of your identity before actioning any request.
8. Website, Cookies and Tracking
Our website uses cookies and analytics tools to:
– Monitor traffic patterns and improve functionality
– Store preferences or items in your shopping cart
– Analyse how users interact with our site
You can manage cookie settings via your browser.
9. Making a Privacy Complaint
If you believe we have breached your privacy, please contact us using the details below. We take privacy concerns seriously and will respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
📍 OAIC website: https://www.oaic.gov.au
📞 Phone: 1300 363 992
10. Contacting Us
Clayton Investments Pty Ltd t/as Solo Sprayers Australia
📍 Address: 26 French Avenue Brendale QLD 4500
📧 Email: [email protected]
📞 Phone: 1300 798 022
11. Changes to This Policy
We may amend this Privacy Policy from time to time. The most current version will always be available on our website.